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Comments Posted By Raz

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Zalora PH Shopping Review: A First Time Buyer Experience

That’s nice to hear Aaron! But 10 days is a bit long! Yeah, sometimes I get pissed off seeing that status especially when I badly needed to see and use the item I ordered. Haha. Well, Di ka nag-iisa na nagpanic noong nakita ang status na yan, I contacted LBC right away when I first experience it.

Yay! Ngayon ko lang napansin na we are talking about Lazada. Since this post is about Zalora, I presumed na about Zalora yung issue mo. Lazada pala simula una yung sinasabi mo, Haha. Sorry.

» Posted By Raz On February 18, 2016 @ 3:32 pm

Yes. Did your order arrived already? 🙂

» Posted By Raz On February 17, 2016 @ 12:30 pm

This is one of the disavantages of online shopping, it is not guaranteed that your item will arrive in the time you need it. In case with Lazada, if it is still within the given/expected delivery date range, you can’t argue that you badly need the package ASAP. Sounds a bit inconvenient right? But, I am still ordering online. Haha. 🙂

» Posted By Raz On February 15, 2016 @ 9:15 pm

Hi Ryle! I am sorry to hear that from a Zalora customer that was happy before with its service. Well, in my case. I had ordered different items from them, from bags, pants, shoes, shirts, etc and I haven’t yet encountered any problem even if some of my orders were not COD. Just last week, I had returned an item to them because the fit is too small for me. They immediately process my refund and the paid amount was credited back to my account after a day they had received my return.

Maybe this is a problem with the courier. I guess, it is 2GO? I had experienced problems with the said courier before (with Lazada, that time) but lately, I had noticed that services of 2GO greatly improved.

May I know since when is your transaction pending? Did they gave you any tracking info for the exchange item?

» Posted By Raz On February 14, 2016 @ 6:28 pm

Hi Aaron! I encountered that status few times already but it is with Lazada and LBC. Your package will reach you after a day or two (courier delivery days, for LBC, except Sunday). It is just the inability of the courier (LBC) to deliver your package that day when it has been out for delivery. Probably because your location is too far from other packages that needs to be delivered that day and it is not practical for the courier to pursue the delivery. No worries, you will get your package soon. Cheers! 🙂

» Posted By Raz On February 14, 2016 @ 6:19 pm

Lazada PH Shopping Experience & Review: Return Policy

Hi Leonel, sorry to hear that. can you please tell more about it? I have returned some of my items purchased on Lazada. They send replacement with no other questions. One item is purchased via Credit Card (the item comes from abroad too) and I encountered no hassle on getting the payment back (refunded to my bank, a recent purchase). Thank you.

» Posted By Raz On April 29, 2017 @ 7:33 pm

Hi Sharon, nagreply na ako dun sa isang post. Pakicheck nalang yung comment ko doon. Thanks.

» Posted By Raz On February 12, 2017 @ 7:05 pm

Okay, your refund will be faster to process then. Inform niyo nalang din po via contact form na you prefer your remittance thru LBC.

» Posted By Raz On December 15, 2016 @ 8:24 am

Yes Mae, marerefund po iyon. Don’t worry too much on reading other blogs na hindi daw sila makapagrefund, that was years back. Lazada greatly improve, tamang conversation lang and make sure the item is in good condition, everything will be fine. May I know kung COD ba ang gamit mo for payment?

» Posted By Raz On December 15, 2016 @ 8:10 am

Your item is not received yet by Lazada. Maybe today po is nasa Lazada na siya.

» Posted By Raz On December 15, 2016 @ 8:09 am

If it is only forwarded to Lazada, it is not received yet. Kung yung status po is Received at SC Returns, that means po na natanggap palang sa return hub yung item.

Makakatanggap ka din usually ng text message from Lazada na na-received na nila yung return (gaya pag nagorder ka at kung magdedeliver na ang LEX), you can inform them about your e-mail address change gamit yung contact form link na nasa comment ko.

» Posted By Raz On December 15, 2016 @ 7:49 am

Hi Mae, nagreply na po ako sa first comment mo, as addition, you should have provide a working email address, as everything about your order and current status of returns are sent to the e-mail address you provided. Di po natin maeexpect na tawagan ka ng Lazada, sa e-mail sila talaga nakikipag-usap sa customer. Yung phone number na binigay mo sa kanila is only for easy contact for delivery. One thing you can do now is log-in to your account (I think you have not created one, tama ba?) or follow up your concern here: http://www.lazada.com.ph/contact/ Provide the details, especially the order number and a working e-mail address.

» Posted By Raz On December 15, 2016 @ 7:39 am

What is the exact status on LBC tracking? Upon receipt po ng returned item, it will take about 2 days for verification, at saka palang po maproprocess ang refund. Dahil kakaend lang po ng grand christmas sale nila, i think it will take a bit longer for you to receive the refund. Give them a week (inclusive of checking the returned item). You can read more here: http://www.lazada.com.ph/helpcenter/returns-refunds/#answer-faq-return-ans

» Posted By Raz On December 15, 2016 @ 7:35 am

Di Dheya, I hope my response is not that late. No need to send them the tracking number. You can track it yourself so that you’ll know where currently is the parcel.

» Posted By Raz On December 4, 2016 @ 10:59 am

Hi, I already replied to your previous comment. Kindly clarify if the order has been already shipped, delivered or not.

» Posted By Raz On November 22, 2016 @ 12:31 pm

Hi Vyn, if you already cancelled your order in Lazada, typically they will just instruct you to refuse to accept the package once it is delivered to you. This is the only way once an order has been already shipped before it is cancelled.

» Posted By Raz On November 22, 2016 @ 12:30 pm

Hi Ann, returns to Lazada are free.

» Posted By Raz On September 14, 2016 @ 5:51 am

Hi Camille, Did you already contact Lazada about this concern?

» Posted By Raz On August 7, 2016 @ 6:57 am

Hi. Go to “My Orders” from your Lazada account and initiate the return there.

» Posted By Raz On June 13, 2016 @ 7:04 am

Hi Kayla! Lately, the order status update on Lazada takes a longer time to show the correct status compared before. especially if the item is delivered thru Lazada Express. I think this is a technical glitch as they are constantly changing the procedure or look of their website. If you can’t fillup a return form because of this, please contact Lazada using http://www.lazada.com.ph/contact/ just input any question when asked then click the “Get In Touch” button to send an email directly to Lazada Customer Service. Cite your concern there. Me, myself had also experienced that (the status doesn’t get updated), fortunately, the products were good and I did not bother to get in touch with their CS. Good luck!

» Posted By Raz On March 21, 2016 @ 12:55 pm

Oh. Sorry to hear that. I guess you’re now one of the lazada customers that is greatly disappointed to its service. I wonder if your home audio is sold by Lazada or a third party merchant. Most probably, this issue will arise when you bought from a merchant that is not directly capable of replacing items(one that just outsource the item from another seller, usually has limited warranty only). This is the major problem on Lazada, they do not thoroughly check the sellers that is joining the platform. Best thing to do next time is to check the ratings and reliability of the seller of the product/s you want to buy. I hope Lazada will act accordingly soon!

» Posted By Raz On December 19, 2015 @ 9:30 am

October 12 is only the 6th day of the refund/replacement period (counting October 7 as the first day/first 24 hours). Also, the return is officially initiated once the return parcel is accepted by LBC, not when the parcel is received on Lazada’s warehouse. So yes, you will be covered by the refund/replacement policy. Just make sure you had read what is/are accepted for return/s on Lazada’s policy.

» Posted By Raz On October 10, 2015 @ 1:34 pm

Hi Arjay! It is best if you can ship back the item/s with the original packaging (ex. Black Lazada plastic) then if the item arrived with an official receipt (if given) and return form, include those on the return package. I think official receipt is not really needed especially if you are just only requesting for replacement (I returned some itmes before, I only include the return form).

For flawless transaction, do not forget to initiate a return on Lazada’s website beforehand. You can also opt to print the return form generated in the transaction.

» Posted By Raz On October 9, 2015 @ 2:15 pm

Hi Jeff. No, I didn’t. Returns are free.

» Posted By Raz On September 16, 2015 @ 6:12 pm

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